What does it mean?
Our customers privacy rights are very important for us. We are fully committed to comply with the Data Protection Act. 1998, and the general Data Protection Regulation 2016/679.
This page informs you of our policies regarding the collection, use and disclosure of personal information we receive from users of our sites ie websites (camile.ie and camile.co.uk), as well as those who order with us in restaurant or over the phone.
Who are we?
The data controller of our sites and services is Camile Thai Kitchen ltd we, us, or our of Unit 9 Northern Cross Business Park D11P661 Ireland. Any queries regarding how we treat personal data should be directed to [email protected] .
Camile is a partially franchised business with a mix of company owned and franchised restaurants. Our franchisees Franchisee, together Franchisees. When we reference we, us, or our we are not referring to franchisees and this policy does not apply or cover the policies of our franchisees.
Information Collection and Use
While using our sites or services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Cookies may collect your IP address, browser type and version and anonymous information, any time you are using our sites. We collect this information to help us understand how to improve our services and our site and to ensure that the content on our site is presented to you in a clear way. We have a legitimate and genuine business interest for this processing; to ensure that our site and services are operating efficiently and seamlessly, so we can provide you with great service. All the personal information such as your name, address, telephone number and email address as provided by you when you register to Camile on our site or if you place an order with us, is collected for the following reasons:
- When you place an order through our sites we want to perform your order properly. To provide the best service, we collect your information after you have placed an order with us, and we use this information to process your order. Furthermore, we engage third party processors to process the payment of your order online. We collect this information to fulfil an order with you and, if you fail to give us the information that we request, then you may not be able to place an order via our sites or restaurants. We store your data name, email, phone number and address for 3 years, however if you have not placed an order for 12 months we will automatically anonymise your data.
- For product development (for example, call backs for feedback on new products), for statistical, market research, testing and survey purposes, to notify you about changes to our sites or our services. To improve our marketing at any time, we have a legitimate interest to collect this information.
When you place an order on our sites or through our restaurants, we will send you occasional direct marketing via email and direct mail about similar products and services. We will also add your email address to a list to receive these same notifications on our brand’s owned social media profiles. We have a legitimate interest in sending you this marketing; to promote our products and services and make sure you aware of the best offers and deals available.
All customers are free to unsubscribe from direct marketing at any time automatically via an unsubscribe button. Removal from the social media notification list will be undertaken manually on the first Saturday of every month. If you require this done in a more immediate manner it will be performed within 24 hours when requested by email to [email protected]
If you haven’t placed an order in 13 months we will automatically opt you out of marketing communications.
Like many site operators, we collect information that your browser sends whenever you visit our Sites (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Sites that you visit, the time and date of your visit, the time spent on those pages and others statistics.
Who do we share your information with?
All your information we collect (please see “Information Collection and Use” above for further information), may be shared within the Camile Group or with direct marketing companies (such as Google and Facebook), all of them will only be permitted to use your personal information in strictly accordance with our instructions and not for any other purpose. We do not sell your personal data to any third-party organisations or companies for commercial use.
The security of your personal information is important to us, but unfortunately no method of transmission via the internet or methods of electronic storage is completely secure. We strive to use commercially acceptable security solutions and we will do our best to protect your personal data. We cannot guarantee the absolute security of any data transmitted to our sites and any transmission is at your own risk. All information you share with us, is saved on secure servers.
You are required to create a password, when you register an account with us to place an order. By creating a secure password, you are choosing to keep all of your information safe.
This password should be kept secret, to avoid others using it, this means you should never write your password down or share it with anyone, including your close family. You will never be asked by us for any secret personal information you have given online.
Furthermore, each Franchisee (where the restaurant is not company owned) is independently responsible for its own legal and regulatory compliance and for the operation of its own Camile Thai restaurant and all compliance arising from any transactions with you, any dishes ordered by you from our sites and any products ordered from our restaurants.
Your Data protection rights
You have the right to request confirmation of Camile processes of personal data relating to you and if so, to request a copy of that personal data and to transit it to another data controller.
To make a subject access request or any other requests, for example if you think any information we have about you is incorrect, please do not hesitate to contact via email: [email protected].
Links to other Websites
The services may be linked to other websites (for example secure payments sites) which are not within our control. If any linked website is not owned or controlled by us, we cannot be responsible for the protection and privacy of any information which you provide.